Good understanding of Architecture.
Good understanding of Servers (Application, Database & FTP).
Good Networking Concepts.
Knowledge of Linux, MySql, MsSql Servers.
Good understanding of program languages (Java , Visual Basics).
Key Responsibilities & Accountabilities:
Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
Maintain the highest level of soft-skills and telephone etiquettes.
Handle cases/schedules and escalations appropriately.
Share the technical expertise, soft-skills and telephone etiquettes with the team.
Share latest technical/process related inputs with the team.
He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause).
Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
Follows & Promote the company culture, its vision & values.